Frequently Asked Questions
Everything you need to know about your JLUXE shopping experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a second email containing your tracking number so you can follow your package's journey.
How do I determine the right size for me?
We provide a comprehensive size guide on every product page. Since JLUXE pieces vary by cut and fabric, we recommend checking the specific measurements provided to ensure the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Do you ship internationally?
Yes, JLUXE ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
How should I care for my JLUXE garments?
To maintain the quality of our premium fabrics, we recommend following the specific care instructions on the inner garment label. Generally, we advise cold hand-washing or professional dry cleaning.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.